> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clavata.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Feedback

> Overview of how to submit customer feedback in the app.

Easily submit **bugs, ideas, feature requests, and security or availability concerns** directly from our web app. Just look for the chat bubble.

# What You Can Do

## Report Bugs

Bugs should be squashed! Please report them through the web app rather than Slack, email, or other methods. We get the most useful information when feedback is submitted in-app.

### What to Include

* What were you doing when you experienced the bug?
* Does it happen consistently?
* Screenshots, videos, or files: anything helps!

## Report Security, Availability, and Other Incidents

If you spot anything that affects the **security, confidentiality, integrity, or availability** of Moonbounce, or you have any other concern or complaint, please report it through the in-app feedback bubble. Examples include:

* **Security:** suspected vulnerabilities, account compromise, suspicious activity, or data exposure.
* **Confidentiality:** content, customer data, or credentials visible to people who shouldn't see them.
* **Integrity:** classifications, datasets, or other records that appear corrupted, altered, or wrong in a way you can't explain.
* **Availability:** outages, degraded performance, or other reliability issues.
* **Other concerns or complaints:** anything else you'd like us to look into.

If you can't access the app, email [**support@moonbounce.io**](mailto:support@moonbounce.io) instead. We triage incident reports on receipt and will follow up with the reporter.

## Share Ideas

Have an idea that could make Moonbounce better? We love hearing creative suggestions for new possibilities and improvements.

## Request Features

Need a feature to improve your workflow or deliver better insights (like enhanced reporting)? Tell us what would make the product more valuable for you.

# How to Submit

1. Look for the **Message Bubble** in the app (bottom-right corner).
2. Add details and, if possible, attach screenshots or recordings.
3. Submit your feedback.

Your input goes straight to us to review, categorize, and prioritize.

## We'd Love to Hear From You

Whether you have a suggestion, feedback, or a bug to report, here are the best ways to get in touch:

* **In the App:** Use the **Feedback button** for direct suggestions.
* **On Slack:** Reach out to the team in your shared channel.
* **With your AM:** Talk to your dedicated account manager.
* **Via Email:** Send a message to [**support@moonbounce.io**](mailto:support@moonbounce.io).
* **Security, availability, or other incidents:** Use the in-app **Feedback button** or email [**support@moonbounce.io**](mailto:support@moonbounce.io). See [Customer Feedback](/feedback/customer_feedback) for what to include.