This page deals with sensitive content, including abuse targeted at children. This banner serves as a content warning before reading on. Glossary of termsDocumentation Index
Fetch the complete documentation index at: https://docs.clavata.ai/llms.txt
Use this file to discover all available pages before exploring further.
- NCMEC = National Center for Missing and Exploited Children - NCMEC works with local and federal agencies in the USA along with other countries when it comes to investigating and reporting instances of CSAM and other abuses towards children.
- CSAM = Child Sexual Abuse Material - this represents abuse or exploitation of a minor that is typically sexual in nature
- Hash Database - NCMEC maintains a validated hash database of known CSAM. This database is used by Moonbounce to check if uploaded content presents a hash match

- Lock the content down! Ensure other users on your platform can’t view this content.
- Head over to NCMEC’s CyberTipline Report to report the content to NCMEC.
- When filling out the report be detailed and provide as much information as you can.
- You will typically need to isolate the content on your system for a period of time in order to securely share the content with NCMEC.
- From there you should follow guidance and instructions from NCMEC.
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- On Slack: Reach out to the team in your shared channel.
- With your AM: Talk to your dedicated account manager.
- Via Email: Send a message to support@moonbounce.io.
- Security, availability, or other incidents: Use the in-app Feedback button or email support@moonbounce.io. See Customer Feedback for what to include.